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FREQUENTLY ASKED QUESTIONS

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HOW DO I ORDER? INFORMATION ON THIS PAGE

WHAT KIND OF IMAGE PRINTS BEST?

In general, about any image will print nicely.
*Photos are great - whether of nature, people, or of your paintings - the millions of colors in any photograph offers the best possible print.
*An image that is mostly solid colors with no value changes, as might be created for a graphic design, can have issues with getting the right color, depending on several factors..
*If it is a very high contrast design with large areas of black and white solid colors, it can be problematic printed on silk.
*Graphic art with intricate patterns or text or line drawings prints very well.

Any questions: email donnalee@cvip.net

MY PICTURE IS RECTANGLE – I WANT A SQUARE PRINT.
WILL THE COLORS BE JUST LIKE WHAT I SEND - like what I see on my monitor or camera preview?
DOES IT MATTER IF I HAVE A PC OR A MAC IN SAVING THE FILE?
WHAT IS ‘PIGMENT’?
DOES THE PRINTED FABRIC ‘FEEL’ DIFFERENT?
HOW LONG HAVE YOU BEEN IN BUSINESS?
HOW DO I SEND A COMPUTER FILE TO YOU?
DO YOU OFFER HEMMED SCARVES?

WILL YOU TAKE A PHOTO OF MY SCARF BEFORE SENDING IT?
CAN YOU MAKE A LONG SCARF IF MY IMAGE IS SMALL?

OCCASIONALLY INQUIRIES COME FOR A LARGE NUMBER OF SCARVES OR SEVERAL YARDS OF FABRIC

Our specialty is limited edition prints and one-of-a-kind artist prints (often called giclees). There are times when larger orders can be accommodated in a time frame and price range acceptable to all parties. Frequently however the need is for a different process of printing which requires chemical treatment to complete the printing.

We do not use any chemical pre-or post-treatment of the prints.

Each of our prints is done one at a time and raw edges hand hemmed after printing unless requested otherwise.

OCCASIONALLY INQUIRIES COME REQUESTING FRAMING, ASSEMBLING A PRODUCT, OR OTHER SERVICES.

The only post-printing service we can offer at this time is hemming the raw edges of a print - i.e. making it into a scarf or other flat, wearable merchandise. Hems can be done to accommodate a dowel or rod to hang a print, but we don't supply the dowel or rod.

OCCASIONALLY INQUIRIES COME ASKING IF YOU CAN SUPPLY THE SILK OR OTHER FABRICS FOR A SAVINGS.

It would not save any costs for anyone to send me their fabric to print on and return as a scarf or other item. Much of the cost is indeed the silk, but using untried materials would require test prints and extra time which would counteract potential fabric savings. As well, to print on any fabric, it does require special treatment first which increases the cost by $6/yard plus shipping to the manufacturer and back to us.

That said, it is not impossible if you have woven your own fabric or found some wonderful material in an exotic place and want your art printed on it. Not impossible, but time consuming to treat and test the fabric for printing.

MY PICTURE IS RECTANGLE – I WANT A SQUARE PRINT: One re-sizing is included in the price. This means if you want a scarf that is 30 inches square, the image you send does not have to be quite that large in inches. A quarter of the final size (15" x 15" at 360 dpi) is just fine. We won't stretch or distort an image from a rectangle to a square, but can 'crop' it for you if you like. That means cutting one or both edges of the longer side so what remains is square. We never print a cropped image withou firstt sending you a picture of what it will look like square.

.WILL THE COLORS BE JUST LIKE WHAT I SEND? The colors on your final print will match the colors on the file you send. Your print will be as vibrant and beautiful as your file you send us. There is a chance that your monitor and ours are not seeing the same colors. Not that the color is actually different, just that the monitor calibrations are different. Then the viewer assumes the color is, say - magenta, when the color is actually more reddish. If it has been awhile since you have calibrated your monitor (directions come with new monitors how to do this or google for how to), then do so before attempting images which are important that the colors are correct. If you are concerned, send a little photograph or print on paper in the mail that has the correct colors.

If your own printer gives you the colors you see on your monitor, then all should be just fine.

When it is critical that the colors match because you are trying to match fabric you will be using with the print you get from us, we suggest you send a tiny swatch of the fabric or a small print from your printer that is exactly the color you want. And, in that case, send a large image file on a CD (which will be returned) when color is really important to match something. Every color has a number. If you are using Photoshop or Gimp, you can use the color picker to see what that number is. Write down the RBG numbers (or the CMYK numbers) and email these to us to match.

One small disclaimer: due to the nature of silk fabric, the color does not always appear as vibrant as when printed on paper. Some silk weaves are softer and the surface is just different enough that the image may be a tad softer as well, just as the difference when printing on glossy paper and on plain paper. We do match the color and details of the submitted file as best as humanly possible.Each color is dependent visually somewhat on what is around it  - i.e. complementary colors enhance, etc.

There are no differences between using a PC or a MAC, but best to use Adobe RGB, not AppleRGB.

There are several variables in this color issue. The print will match the file you send us as best as possible. Color is a funny thing - it appears different on various physical materials even though actually the same. This is because of the way that material reflects or absorbs light. A shiny metal surface and a soft fabric and a rough textured wall may all be the exact same color but look slightly different in your room. You can see that in most any room decor - a painted surface, a curtain, a fluffy pillow may be exactly the same color but look a tad different in 'real life'. All computer monitors are not alike. Some brands make the image appear slightly different than others - check this out in any computer store or even in a store with televisions for sale. When the demos are all running you will see many color variations. The age of the monitor makes a difference, and especially how you have set your monitor's color and appearance. Every color has a specific number based on how much of each primary color it contains, and we do our best to match that number, no matter what the monitor appears to be. The last variable is the fabric itself. Cotton and silk absorb ink and pigment in a different way. Cotton and linen are plant based, silk and wool are animal based and take on different characteristics as a result. For anyone needing a specific color to be absolutely true (as in matching another fabric in your quilt or garment) send along a small swatch of the color you want us to match. We will do so if at all possible. Computer monitors vary in coloration, and the camera is a different technology so can't go by that.

WHAT IS ‘PIGMENT’? Pigment is the stuff that is in paint, like oil paint or acrylic paint, that makes the color. In paint the pigment is mixed with a binder to hold it together and a liquid like water that lets it spread around the canvas or paper. In our printer, the pigment is sprayed on the fabric in a similar way ink is sprayed on in your inkjet printer. Pigment has the advantage of being permanent (won’t wash off) and much more fade resistant than regular inkjet ink. It has been tested in labs to archive for well over 200 years if kept from direct sunlight, yet it holds up as well in ordinary wear as your fabrics purchased at the fabric store.

DOES THE PRINTED FABRIC ‘FEEL’ DIFFERENT? There is no difference at all in the feel of the material with our process than any other like fabric purchased on bolts at the fabric store. Our Habotai has a wonderful sheen, and the cotton has a high thread count for the best wear. My personal favorite is the georgette, and if you like shiny, the satin is gorgeous.There are some transfer fabrics out there that you iron on the garment or quilt square after printing. These used to be quite unacceptable in that they feel very stiff, change color when you iron them on, and will begin to crack and yellow after a couple washings. However newer technology has softened these transfer materials, but they still show to the discerning eye that it is on the fabric and not part of the fabric. They have their place for adhering to items that can't go through the printer - like hats or bags or T-shirts. Request free fabric samples, see the Home page for info on ordering samples.

HOW LONG HAVE YOU BEEN IN BUSINESS? Printing on fabric like this is a new technology. At last the 'industry' has developed a product (pigments that print like ink) and hardware (wonderful printers) that make Computer Art as durable and archival as traditional methods such as screen printing, watercolor and acrylic painting. This service of printing for quilters and photographers & artists has been available for nearly 8 years, but the parent company, Raldon Enterprises is in its 65th year of business. Raldon began as a commercial art and sign company in early 1954. Still family-owned, the company's purpose has been providing services to individuals and businesses in the form of graphic design, web design, printing and, recently, silk printing.

HOW DO I SEND A COMPUTER FILE TO YOU? You can, of course put any file on a CD and send it in the mail, along with instructions for printing.. We will return it. The easiest way perhaps, and certainly faster, is to send it through your email as an attachment, or through an image transfer website like dropbox.com.. The important thing is to be sure it is a GOOD copy of what you want. Send as large a file, and as high resolution as you can if sending email. Full size in inches, and 360 dpi files can be transfered through 3rd party websites with ease. All business is done with email record of our conversations and your mailing address and payment information. All payment is through Paypal which accepts credit cards whether or not you have an account with them. Click on the ORDERING link at the top of the page.

DO YOU OFFER HEMMED SCARVES? Most of the images we print are hemmed for use as a scarf or other wearable. Wall hangings are hemmed to allow a rod for hanging at the top and bottom if desired. You can always hem the prints yourself if you want to wear your art as a scarf. These are hand-rolled hems, not machine hemmed. The Prices page includes cost of hems for various sizes.

WILL YOU TAKE A PHOTO OF MY SCARF BEFORE SENDING IT? You may be anxious to see it, and think it will help to have a picture of the finished scarf before it arrives in a couple days. I really can't do that. The photo would not do the scarf justice in that the colors would be off unless it was taken in a photography studio with proper lighting and not just with a smart phone or something. It also would take time editing the photo and getting the size and resolution proper for emailing to you. That would add to the overall cost of the scarf and not be that much use to you because it wouldn't be a quality photo that actually looked like the scarf.

CAN YOU MAKE A LONG SCARF IF MY IMAGE IS SMALL?Yes - there is more than one way to do this, and if you ask for a composite for a long scarf you will be sent a small image file of what it will look like before it is printed. If your design is about the half the height of the desired scarf size, it is copied and turned around for the opposite end, so that both ends are alike. Sometimes it will take 3 or more duplicates to fit and there are a few ways to pull that off depending what people like.

Any further questions, be sure to email us. If several people ask the same things we will post those here on FAQ as well.

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